Article
Communicating Immediacy Throughout a Service Encounter: The Effect of Addressing Customers by Name on Gratuities Given to Food Servers
Interpersonal Communication Division at the annual meeting of the Western States Communication Association
Document Type
Conference Paper
Publisher
Western States Communication Association
Publication Date
2-1-2013
Disciplines
Comments
*undergraduate student; **graduate student
Citation Information
Seiter, J. S., *Givens, K. D., Weger, H., Jr. (2013, February). Communicating Immediacy Throughout a Service Encounter: The Effect of Addressing Customers by Name on Gratuities Given to Food Servers. Paper presented to the Interpersonal Communication Division at the annual meeting of the Western States Communication Association, Reno, Nevada.