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Service quality and communication in emergency department waiting rooms: case studies at four New South Wales hospitals
School of Health and Human Sciences
  • John M Jenkins, Southern Cross University
  • Eda Calabria
  • Johan Richard Edelheim, Southern Cross University
  • Julie Hodges
  • Kevin Markwell, Southern Cross University
  • Maree Walo, Southern Cross University
  • Paul Weeks, Southern Cross University - The Hotel School Sydney
  • Mieke Witsel, Southern Cross University
Document Type
Report
Publication Date
1-1-2011
Citation Information

Jenkins, JM, Calabria, E, Edelheim, JR, Hodges, J, Markwell, K, Walo, M, Weeks, P & Witsel, M 2011, 'Service quality and communication in emergency department waiting rooms: case studies at four NEW South Wales hospitals', report to the Clinical Excellence Commission, Southern Cross University, Lismore, NSW.

Report available online at:

http://www.cec.health.nsw.gov.au/__documents/programs/partnering-with-patients/ched-report-with-ref-1.pdf