Developing a taxonomy of 'award-winning' restaurants: what are they actually?Journal of Quality Assurance in Hospitality & Tourism
AbstractThis article aims to clarify the term 'award-winning restaurants,' by conducting a literature review focussed on answering six broad questions. The questions posed relate to what awards are; who are judged; who decides on awards; what are being judged; why do awards exist; and what awards are available? The paper is compiled with a set of definitions and categories to illuminate, in comparable terms, what is required of a restaurant to become award-winning. This paper has no empirical component; it creates a foundation for studies which can be used to ensure that quality assurance, rather than marketing objectives, is at the forefront when restaurant awards are in question.
Edelheim, JR, Lee, YL, Caldicott, J & Lee, SH 2011, 'Developing a taxonomy of 'award-winning' restaurants: what are they actually?', Journal of Quality Assurance in Hospitality & Tourism, vol. 12, no. 2. pp. 140-156.
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