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Selected Works of Joe Fernandez
Article
Facing Live Reference
ONLINE (2004)
  • Joe Fernandez, University of Maine - Main
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Abstract

Librarians now use online chat to provide virtual reference to library users. This article presents the opportunities and challenges for librarians interacting virtually with their information seekers.

Keywords
  • virtual reference,
  • online chat,
  • information seekers,
  • librarians
Disciplines
Publication Date
May, 2004
Citation Information
Joe Fernandez. "Facing Live Reference" ONLINE Vol. 28 Iss. 3 (2004)
Available at: http://works.bepress.com/joe_fernandez/3/