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Article
An overview of issues in research on consumer satisfaction with child and adolescent mental health services
Psychiatry Publications and Presentations
  • Stephen C. Young, University of Massachusetts Medical School
  • Joanne Nicholson, University of Massachusetts Medical School Worcester
  • Maryann Davis, University of Massachusetts Medical School
UMMS Affiliation
Department of Psychiatry; Center for Mental Health Services Research
Date
6-1-1995
Document Type
Article
Medical Subject Headings
Mental Health Services; Child; Adolescent; Adolescent Health Services; Patient Satisfaction; Consumer Satisfaction
Disciplines
Abstract
Research that focusses on consumer satisfaction with child and adolescent mental health services is reviewed. Satisfaction is broadly conceived to include any study where the perspectives of children, adolescents or their parents about mental health services were gathered and presented. Important conceptual issues in research on consumer satisfaction with children's mental health services are discussed. Some of the general methodological issues that have faced satisfaction researchers are also considered. The wide range of methodological variations that have been used to investigate this topic area are outlined. The most significant findings of previous research are presented and critiqued. In conclusion, suggestions are made about the most fruitful directions for future research.
Rights and Permissions
Citation: Young, S., Nicholson, J. & Davis, M. An overview of issues in research on consumer satisfaction with child and adolescent mental health services. Journal of Child and Family Studies. 1995; 4: 219-238. DOI 10.1007/BF02234097
Citation Information
Stephen C. Young, Joanne Nicholson and Maryann Davis. "An overview of issues in research on consumer satisfaction with child and adolescent mental health services" Vol. 4 Iss. 2 (1995)
Available at: http://works.bepress.com/joanne_nicholson1/26/