Skip to main content
profile image
Selected Works of Jo Bell Whitlatch
Article
Book Review. Serving the Difficult Customer
The Journal of Academic Librarianship (1995)
  • Jo Bell Whitlatch, San Jose State University
Link
Abstract
Reviews the book `Serving the Difficult Customer: A How-to-do-it Manual for Library Staff,' by Kitty Smith.
Keywords
  • difficult,
  • customer
Disciplines
Publication Date
1995
Publisher Statement
SJSU users: use the following link to login and access the article via SJSU databases
Citation Information
Jo Bell Whitlatch. "Book Review. Serving the Difficult Customer" The Journal of Academic Librarianship Vol. 21 (1995)
Available at: http://works.bepress.com/jo_whitlatch/32/