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Article
You and Me and Google Makes Three: Welcoming Google into the Reference Interview
Library Philosophy and Practice (e-journal)
  • Jill Cirasella, Brooklyn College
Date of this Version
6-1-2007
Abstract
Library patrons often approach the reference desk with indirect, incomplete, or misleading questions, known as "ill-formed" questions. Transforming ill-formed questions into well-formed ones is a crucial part of the reference interview, and Google can be an active participant in that process. This paper discusses how Google can help librarians and patrons deal with incomplete citations, incorrect citations, incorrect spellings, tip-of-the-tongue questions, and forgotten searches.
Citation Information
Jill Cirasella. "You and Me and Google Makes Three: Welcoming Google into the Reference Interview" (2007)
Available at: http://works.bepress.com/jillcirasella/7/