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Presentation
“Are You a Robot?” -- From a Reactive Approach to a Proactive Approach in Chat Reference Service
Association of College & Research Libraries Conference (2013)
  • Jie Zhang
Keywords
  • library reference services,
  • library user services,
  • online chat
Publication Date
April, 2013
Location
Indianapolis, Indiana
Citation Information
Jie Zhang. "“Are You a Robot?” -- From a Reactive Approach to a Proactive Approach in Chat Reference Service" Association of College & Research Libraries Conference (2013)
Available at: http://works.bepress.com/jie-zhang/2/