It Gets Better if You Do? Measuring Quality Care in Puerto RicoMedical Anthropology (2010)
Quantifying quality is supposed to unite health policy, health plans, and health care consumers in a circuit of constant improvement. In practice, significant gulfs separate how policymakers, health plan administrators, and consumers write and talk about quality. Drawing on policy literature, ethnography inside a managed care organization, and interviews with health plan members, this article examines a quality improvement program at a health plan in Puerto Rico. The findings challenge the assumption underwriting neoliberal health policy that quality measurement leads to quality improvement.
Publication DateJuly, 2010
Citation InformationJessica Mulligan. "It Gets Better if You Do? Measuring Quality Care in Puerto Rico" Medical Anthropology Vol. 29 Iss. 3 (2010)
Available at: http://works.bepress.com/jessica_mulligan/4/