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Article
Unraveling the “paradox of the active user”: Determinants of individuals’ innovation with it-based work routines
AMCIS 2011 Proceedings - All Submissions
  • Michelle Carter, Clemson University
  • Jeffrey A. Clements, Florida State University
  • Jason Thatcher, Clemson University
  • Joey George, Florida State University
Track
Diffusion of Information Technology
Publication Date
8-7-2011
Abstract

As individuals become more experienced with information technologies (ITs), they become limited by well-learnedbehavioral routines for using an IT, which act to inhibit innovation. This “paradox of the active user” can prove problematicfor organizations, which derive benefits when organizational ITs are used to their fullest potential. Thus, to advance researchon individual differences and post-adoption use behaviors, this research-in-progress develops a research model examining therelationships among habit, IT mindfulness, and embeddedness of an IT-based routine on individuals’ innovation with IT.Identifying factors that foster or inhibit individuals’ attempts to innovate with ITs can provide actionable guidelines fordesigning managerial interventions to manage and maintain desired levels of user-initiated innovation in the post-adoptivecontext.

Citation Information
Michelle Carter, Jeffrey A. Clements, Jason Thatcher and Joey George. "Unraveling the “paradox of the active user”: Determinants of individuals’ innovation with it-based work routines" (2011)
Available at: http://works.bepress.com/jeffrey_clements/3/