Article
Measuring Consortium Impact on User Perceptions: OhioLINK and LibQUAL+™
Journal of Academic Librarianship
(2004)
Abstract
What is the impact of an academic library consortium on the perceptions of library services experienced by users of the member institutions' libraries? In 2002 and 2003, OhioLINK (Ohio's consortium of eighty-four Ohio universities, colleges, community colleges, and the State Library of Ohio) provided financial support for participation of member institutions in the LibQUAL+™ survey on library user perceptions. Academic libraries seem to be more alike than different when measured by service quality perceptions using the LibQUAL+™ instrument. One of the most beneficial uses of LibQUAL+™ at the consortium level may be one of continuous improvement, benchmarking against previous years' performances.
Keywords
- consortia,
- universities,
- community colleges,
- state libraries
Disciplines
Publication Date
May, 2004
DOI
https://doi.org/10.1016/j.acalib.2004.02.004
Citation Information
Gatten, Jeffrey N. “Measuring Consortium Impact on User Perceptions: OhioLINK and LibQUAL+™.” Journal of Academic Librarianship 30 (May 2004):222-228.