Presentation given by Georgia Southern faculty members Rebecca Hunnicutt and Jeffrey Mortimore at the Catalog Management Interest Group, ALA Core Virtual Interest Group.

Communicating connections between library resources, services, and practices is challenging, especially via the catalog. How do we help researchers find special collection items, locate finding aids, and schedule viewings? How do we communicate that demand-driven ebooks are briefly available, but then must be requested for purchase? To use resources effectively, patrons need to be aware of related services and practices but relaying that information can be difficult. What if the catalog is the patron’s only point of contact?
During this presentation, we will share examples and simple techniques for leveraging public notes to make connections between resources, services, and practices. Specifically, we’ll look at how HTML formatting enhances notes to engage patrons with these services and practices. In doing so, we will consider how technical and public service librarians can work together to develop effective notes.