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Book
Creating the Customer-Driven Academic Library
(2009)
  • Jeannette Woodward
Abstract

Academic libraries are going through what may be the most difficult period in their history. With more and more scholarly content available online and accessible almost anywhere, where does the traditional “brick and mortar” library fit in? Strategies center on keeping the customer’s point of view in focus at all times to help integrate technology to meet today’s student and faculty needs, revaluate the role and function of library service desks, implement staffing strategies to match customer expectations, and create new and effective promotional materials.

Publication Date
2009
Publisher
American Library Association
ISBN
978-0-8389-0976-8
Citation Information
Jeannette Woodward. Creating the Customer-Driven Academic Library. Chicago(2009)
Available at: http://works.bepress.com/jeannette_woodward/5/