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E-4 Helping or hurting? The impact of call centers on the English teaching profession in Costa Rica
Celebration of Research and Creative Scholarship
  • Janet Blackwood, Andrews University
Presenter Status
Department of English
Location
Buller Room 250
Start Date
8-11-2012 5:36 PM
End Date
8-11-2012 5:48 PM
Presentation Abstract

Over the last thirty years, globalization has significantly altered the employment landscape in the developing world. One example of this can be seen in the recent establishment of call centers in numerous locations worldwide. Using data collected through interviews with Costa Rican university English professors and students, this presentation examines preliminary evidence of the unexpected consequences of the growing call center industry on English language teaching and teacher preparation in Costa Rica, and raises questions regarding possible long-term implications for the English teaching profession.

Citation Information
Janet Blackwood. "E-4 Helping or hurting? The impact of call centers on the English teaching profession in Costa Rica" (2012)
Available at: http://works.bepress.com/janet_blackwood/5/