The number of training interventions aimed at improving emotional intelligence is increasing rapidly. However, research conducted to date has not examined in detail the relationship between emotional intelligence abilities and specific work skills (Jordan, Ashkanasy, Härtel, & Hooper, 2002). Therefore, the question arises - how can we claim to train individuals to be emotionally intelligent if we have not established the skills required to operationalise emotional intelligence in the workplace? The purpose of this paper is to determine whether training individuals in emotional abilities influences their level of emotional intelligence abilities. This is achieved through exploring the link between specific work skills and emotional intelligence. In particular, this paper explores work skills related to Mayer and Salovey’s (1997) four branches of emotional intelligence (awareness, facilitation, understanding, and managing emotions).
© Copyright The Centre for Business Research, 2004
- emotional intelligence,
- training interventions,
- work skills
Available at: http://works.bepress.com/jane_murray/13/