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Article
ED Patient Satisfaction: Factors Associated with Satisfaction with Care
The American Journal of Emergency Medicine
  • Catherine A. Marco, Wright State University
  • Andy Davis, Wright State University - Main Campus
  • Sylvia L. Chang, Wright State University - Main Campus
  • Dennis Mann, Wright State University
  • James E. Olson, Wright State University - Main Campus
Document Type
Article
Publication Date
11-1-2015
Abstract
Patient satisfaction is associated with improved patient compliance with therapy, reduced malpractice risk, and improved job satisfaction among the emergency department (ED) staff [1]. Previous studies have shown numerous factors to be associated with improved patient satisfaction, including effective pain management, effective communication, timeliness of care, empathy, and technical competence [2], [3],[4] and [5]. This study was undertaken to measure patient satisfaction among ED patients and to assess the relationship between patient and physician demographic factors and patient satisfaction.
DOI
10.1016/j.ajem.2015.08.023
Citation Information
Catherine A. Marco, Andy Davis, Sylvia L. Chang, Dennis Mann, et al.. "ED Patient Satisfaction: Factors Associated with Satisfaction with Care" The American Journal of Emergency Medicine Vol. 33 Iss. 11 (2015) p. 1708 - 1709 ISSN: 07356757
Available at: http://works.bepress.com/james_olson/73/