Article
The Impact of Post-Complaint Satisfaction with the Salespersons, Retailer, and Manufacturer on Relationship Commitment
Journal of Marketing Management
(2002)
Disciplines
Publication Date
2002
Citation Information
Jacquelyn Warwick and Phylis Mansfield. "The Impact of Post-Complaint Satisfaction with the Salespersons, Retailer, and Manufacturer on Relationship Commitment" Journal of Marketing Management Vol. 12 Iss. 2 (2002) Available at: http://works.bepress.com/jacquelyn_warwick/7/