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Article
User Satisfaction Research in Information Systems: Historical Roots and Approaches
Communications of the Association for Information Systems
  • Reza Vaezi, Kennesaw State University
  • Annette Mills, University of Canterbury
  • Wynne Chin, University of Houston
  • Humayun Zafar, Kennesaw State University
Publication Date
5-1-2016
Abstract

User satisfaction with information systems (IS) is considered an important indicator of information systems success and has been the subject of numerous research studies since the field’s inception. In this paper, we review the user satisfaction research in the IS field. We discuss the roots of user satisfaction research as it pertains to satisfaction studies in marketing research and how these studies have been used to inform the IS context. We also discuss how the study of user satisfaction and use of the construct in IS research has evolved and matured over time. Finally, we discuss antecedents and outcomes of user satisfaction identified in IS research and provide suggestions for future research.

DOI
10.17705/1CAIS.03827
Citation Information
Reza Vaezi, Annette Mills, Wynne Chin and Humayun Zafar. "User Satisfaction Research in Information Systems: Historical Roots and Approaches" (2016)
Available at: http://works.bepress.com/humayun_zafar/34/