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Machine learning for direct marketing response models : Bayesian networks with evolutionary programming
Management Science
  • Geng CUI, Lingnan University, Hong Kong
  • Man Leung WONG, Lingnan University, Hong Kong
  • Hon Kwong LUI, Lingnan University, Hong Kong
Document Type
Journal article
Publication Date
  • Bayesian networks,
  • Data mining,
  • Direct marketing,
  • Evolutionary programming,
  • Machine learning

Machine learning methods are powerful tools for data mining with large noisy databases and give researchers the opportunity to gain new insights into consumer behavior and to improve the performance of marketing operations. To model consumer responses to direct marketing, this study proposes Bayesian networks learned by evolutionary programming. Using a large direct marketing data set, we tested the endogeneity bias in the recency, frequency, monetary value (RFM) variables using the control function approach; compared the results of Bayesian networks with those of neural networks, classification and regression tree (CART), and latent class regression; and applied a tenfold cross-validation. The results suggest that Bayesian networks have distinct advantages over the other methods in accuracy of prediction, transparency of procedures, interpretability of results, and explanatory insight. Our findings lend strong support to Bayesian networks as a robust tool for modeling consumer response and other marketing problems and for assisting management decision making.

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Citation Information
Cui, G., Wong, M. L., & Lui, H.-K. (2006). Machine learning for direct marketing response models: Bayesian networks with evolutionary programming. Management Science, 52(4), 597-612. doi: 10.1287/mnsc.1060.0514