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Presentation
Flip IT! Flip IT Good! User-Centered Solutions Create Success
EDUCAUSE West Southwest Regional Conference (2013)
  • Helen Y Chu, University of Oregon
  • Sara Stubbs, University of Oregon
Abstract
You've heard of flipping houses, even classrooms, but what about a help desk? Web services? Incorporating user-centered design into a help desk remodel yielded a better user experience and provides a learning experience. Giving up control of a central blog service increased student engagement, faculty satisfaction and helped tear down silos on a decentralized campus. In this interactive presentation we will discuss how to flip your space, service, or processes. Bring your project questions so we can provide information to help you develop a plan to increase engagement, tear down silos, create a nimble team, and achieve success.
Publication Date
Winter February 13, 2013
Citation Information
Helen Y Chu and Sara Stubbs. "Flip IT! Flip IT Good! User-Centered Solutions Create Success" EDUCAUSE West Southwest Regional Conference (2013)
Available at: http://works.bepress.com/helen_chu/7/