Drivers' Training: A Collaborative Support Model for the Help DeskACM SIGUCCS Spring Management Symposium (2011)
AbstractStudents have changed. Faculty have changed. Their needs and expectations have changed. Our Gen Y students – and Gen X faculty – work and think differently. Not only do we need to renovate our “learning spaces,” we need to redesign our technical support models. Enter the 21st Century “Help Desk.” By taking a proactive approach to technical support and teaching them how to drive, we educate our users to be digital citizens in a world we cannot yet imagine. Learn how the University of Oregon’s Help Desk is preparing students and faculty to be a new generation of thinkers, leaders, and innovators.
- help desk,
- 21st Century,
- digital literacy
Publication DateWinter April 11, 2011
Citation InformationHelen Y Chu and Gary Sullivan. "Drivers' Training: A Collaborative Support Model for the Help Desk" ACM SIGUCCS Spring Management Symposium (2011)
Available at: http://works.bepress.com/helen_chu/4/