The University of Dayton is a private Catholic research university in Dayton, Ohio, that serves around 10,000 graduate and undergraduate students; approximately 90 percent of the undergraduate student population lives on campus. The University Libraries occupy a seven-story building that houses Roesch Library (the main campus library), the Marian Library (a special library and archives), several special collections, exhibit spaces, and our information commons, which is known as the Knowledge Hub. Additionally, the Learning Teaching Center is located on the building’s ground floor and, among other services, oversees student writing support for the campus. Although the student employees who offer customer service at the Knowledge Hub report to different campus divisions, we have collaborated to develop service guidelines that all of our student employees learn and demonstrate in their roles at the information commons.
Available at: http://works.bepress.com/heidi_gauder/31/
Chapter 4 (pp. 153-156) is made available with the Creative Commons Attribution Noncommercial No Derivatives License. Copyright by the Authors.