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Presentation
An Analysis of Archived Reference Transactions: Taking What We Observe and Improving How We Teach
Kentucky Library Association Library Instruction Round Table (LIRT) Retreat (2012)
  • Heather K. Beirne, Eastern Kentucky University
  • Emily R. Aldridge, Eastern Kentucky University
Abstract

From simple recording methods to specifically designed library software options, reference transactions are archived but rarely analyzed. Whether your system is sophisticated or basic, learn how to take the feedback that students are already providing in reference transactions and use it to improve your library instruction.

Keywords
  • knowledge base,
  • chat,
  • chat analysis,
  • transcript analysis,
  • library instruction,
  • archiving reference transactions,
  • reference,
  • reference transactions
Publication Date
Summer June 8, 2012
Citation Information
Heather K. Beirne and Emily R. Aldridge. "An Analysis of Archived Reference Transactions: Taking What We Observe and Improving How We Teach" Kentucky Library Association Library Instruction Round Table (LIRT) Retreat (2012)
Available at: http://works.bepress.com/heatherbeirne/3/