From simple recording methods to specifically designed library software options, reference transactions are archived but rarely analyzed. Whether your system is sophisticated or basic, learn how to take the feedback that students are already providing in reference transactions and use it to improve your library instruction.
- knowledge base,
- chat analysis,
- transcript analysis,
- library instruction,
- archiving reference transactions,
- reference transactions
Available at: http://works.bepress.com/heatherbeirne/3/