Skip to main content
Article
Does Mediation Make Us Better? Exploring the Capacity-Building Potential of Community Mediation
Conflict Resolution Quarterly
  • Heather Pincock, Kennesaw State University
Department
Political Science and International Affairs
Document Type
Article
Publication Date
10-1-2013
Abstract

The prevailing measures of the success of mediation have largely focused on rates of settlement and satisfaction while overlooking the capacity-building goals expressed by many mediation advocates. I address this through empirical study of the effects of mediation on participant capacity at two community mediation organizations in Toronto. I find that mediation has the potential to build participant capacity, but in the majority of cases, it does not have these lasting effects on participants. Based on these findings I conclude that mediation advocates should scale back and reconceptualize, though not entirely abandon, their claims about the capacity-building potential of mediation.

Digital Object Identifier (DOI)
10.1002/crq.21077
Citation Information
Pincock, H. (2013). Does mediation make us better? Exploring the capacity-building potential of community mediation. Conflict Resolution Quarterly, 31(1), 3-30. doi:10.1002/crq.21077