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Contribution to Book
The panorama of information systems quality
Faculty Publications
  • Evan W. Duggan
  • Han Reichgelt
SelectedWorks Author Profiles:

Han Reichgelt

Document Type
Book Chapter
Publication Date
Date Issued
January 2006
Date Available
July 2014
Business organizations are still struggling to improve the quality of information systems (IS) after many research efforts and years of accumulated experience in delivering them. The IS community is not short of prescriptions for improving quality; however the utterances are somewhat cacophonous as proponents of quality-enhancing approaches hyperbolize claims of their efficacy and/or denigrate older approaches, often ignoring the importance of context. In this chapter we undertake an extensive review of the IS quality literature to balance the many perspective so stakeholders in this heterogeneous community with the necessarily varied prescriptions for producing high-quality systems. We develop an IS quality model, which distills determinants of IS product quality into effects attributable to people, processes, and practices and denote the IS success results from the combination of discernible IS quality and stakeholders' perceptions of IS quality. This chapter serves as a general introduction to the detailed analyses of topics that follow in subsequent chapters but also provides insights that are not covered elsewhere in the book.
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Idea Group Pub.
Creative Commons License
Creative Commons Attribution-Noncommercial-No Derivative Works 4.0
Citation Information
Duggan, E.W. & Reichgelt, H. (2006). The panorama of information systems quality. In E. Duggan & H. Reichgelt, (Eds.), Measuring Information Systems Delivery Quality, (pp: 1-27). Hershey, PA: Idea Group Pub.