Contribution to Book
The panorama of information systems qualityFaculty Publications
Document TypeBook Chapter
Date IssuedJanuary 2006
Date AvailableJuly 2014
AbstractBusiness organizations are still struggling to improve the quality of information systems (IS) after many research efforts and years of accumulated experience in delivering them. The IS community is not short of prescriptions for improving quality; however the utterances are somewhat cacophonous as proponents of quality-enhancing approaches hyperbolize claims of their efficacy and/or denigrate older approaches, often ignoring the importance of context. In this chapter we undertake an extensive review of the IS quality literature to balance the many perspective so stakeholders in this heterogeneous community with the necessarily varied prescriptions for producing high-quality systems. We develop an IS quality model, which distills determinants of IS product quality into effects attributable to people, processes, and practices and denote the IS success results from the combination of discernible IS quality and stakeholders' perceptions of IS quality. This chapter serves as a general introduction to the detailed analyses of topics that follow in subsequent chapters but also provides insights that are not covered elsewhere in the book.
PublisherIdea Group Pub.
Creative Commons LicenseCreative Commons Attribution-Noncommercial-No Derivative Works 4.0
Citation InformationDuggan, E.W. & Reichgelt, H. (2006). The panorama of information systems quality. In E. Duggan & H. Reichgelt, (Eds.), Measuring Information Systems Delivery Quality, (pp: 1-27). Hershey, PA: Idea Group Pub.