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Using secret shopping to assess student assistant training
Works of the FIU Libraries
  • Sarah J Hammill, Florida International University
  • Eduardo Fojo, Florida International University
Date of this Version
Document Type

This paper aims to describe the results of three rounds of secret shopping conducted at the Hubert Library of Florida International University, and how the results affected and were affected by changes made to circulation desk student training programs.

Citation Information
Sarah J Hammill and Eduardo Fojo. "Using secret shopping to assess student assistant training" (2013)
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