|Present||Associate Professor, University of Washington Tacoma ‐ Milgard School of Business|
|2002||Ph.D, University of Florida ‐ Department of Information Systems and Operations Management|
|1997||Post M.S., University of Florida ‐ Department of Industrial and Systems Engineering|
|1995||M.S., University of Florida ‐ Department of Industrial and Systems Engineering|
|1991||B.S., Istanbul Technical University ‐ Department of Mechanical Engineering|
Book Chapters (7)
Contribution to Book
Process and Services Fusion Impact Assessment: SSME Findings From Industry ...
Service Science, Management and Engineering Education for the 21st Century (2008)
Properly applied, services science, management and engineering (SSME) approaches - coupled with service oriented architectures (SOA) - are intended to ...
Encyclopedia Entries (1)
Identifying Relevant Socio-Theoretic Foundations for Supporting Multi-Issue IT Cloudsourcing Negotiations
IEEE Access (2016)
Service level agreement (SLA) negotiations involving cloud-based information technology (IT) service providers and customers are now commonplace. Although historical research ...
Innovations With Smart Service Systems: Analytics, Big Data, Cognitive Assistance ...
Communications of the Association for Information Systems (2015)
Service innovations, enabled by the confluence of big data, mobile solutions, cloud, social, and cognitive computing, and the Internet of ...