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Informational Challenges in Omnichannel Marketing: Remedies and Future Research
Journal of Marketing (2021)
  • Tony Haitao Cui
  • Anindya Ghose
  • Hanna Halaburda
  • Raghuram Iyengar
  • Koen Pauwels
  • S. Sriram
  • Catherine Tucker
  • Sriramanwith Venkataraman
Omnichannel marketing is often viewed as the panacea for one-to-one marketing, but this strategic path is mired with obstacles. This article investigates three challenges in realizing the full potential of omnichannel marketing: (1) data access and integration, (2) marketing attribution, and (3) consumer privacy protection. While these challenges predate omnichannel marketing, they are exacerbated in a digital omnichannel environment. This article argues that advances in machine learning and blockchain offer some promising solutions. In turn, these technologies present new challenges and opportunities for firms, which warrant further academic research. The authors identify both recent developments in practice and promising avenues for future research.
  • attribution,
  • blockchain,
  • machine learning,
  • omnichannel,
  • privacy
Publication Date
Citation Information
Tony Haitao Cui, Anindya Ghose, Hanna Halaburda, Raghuram Iyengar, et al.. "Informational Challenges in Omnichannel Marketing: Remedies and Future Research" Journal of Marketing (2021)
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