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Article
On capturing and quantifying social qualities in business processes
Proceedings - 25th IEEE International Conference on Enabling Technologies: Infrastructure for Collaborative Enterprises, WETICE 2016
  • Zakaria Maamar, Zayed University
  • Hakim Hacid, Zayed University
  • Emir Ugljanin, State University of Novi Pazar
  • Mohamed Sellami, ISEP
Document Type
Conference Proceeding
Publication Date
8-8-2016
Abstract

© 2016 IEEE. It is largely known that objective criteria like profit and market-share drive the decisions of engineering business processes. However, there are cases where subjective criteria (e.g., reputation and attitude) need also to be taken into account, which will definitely impact the objective criteria. These cases fall into examining business processes from a social perspective. This paper discusses the mechanisms of making a business process's components (task, person, and machine) exhibit certain social qualities like selfishness and goodwill. This exposure is dependent on three criteria that are resource availability, transactional properties of tasks, and profit. An online system demonstrates the use of these criteria when capturing and quantifying the social qualities in business processes.

ISBN
9781509016631
Publisher
Institute of Electrical and Electronics Engineers Inc.
Disciplines
Keywords
  • Business process,
  • Social quality,
  • Social relation
Scopus ID
84983791840
Indexed in Scopus
Yes
Open Access
No
https://doi.org/10.1109/WETICE.2016.17
Citation Information
Zakaria Maamar, Hakim Hacid, Emir Ugljanin and Mohamed Sellami. "On capturing and quantifying social qualities in business processes" Proceedings - 25th IEEE International Conference on Enabling Technologies: Infrastructure for Collaborative Enterprises, WETICE 2016 (2016) p. 32 - 37
Available at: http://works.bepress.com/hakim-hacid/14/