Presentation
A multi-stakeholder quality function deployment approach to support design decision-making
IIE Annual Conference
(2008)
Abstract
The applications of QFD are widespread in numerous areas such as product development, quality
management, planning and decision-making. Despite this fact however, the standard QFD has limitations in
handling multi-attributes during design parameter evaluations, and in incorporating conflicts among design
attributes. Consequently, the multi-criteria nature of most engineering/design problems diminishes the
power of QFD, and makes it difficult to comprehensively deploy in practical applications. This study, first,
points out related limitations of QFD. Then, it proposes an improved QFD approach, which is embedded
with a multi-criteria decision-making method. A case study is also provided to demonstrate the practicality
of the proposed method.
Keywords
- Quality function deployment,
- multi-attribute decision-making,
- utility theory
Disciplines
Publication Date
2008
Comments
This is a proceeding published as Chiu, Ming-Chuan, and Gül Okudan. "A multi-stakeholder quality function deployment approach to support design decision-making." In IIE Annual Conference. Proceedings, p. 1700. Institute of Industrial and Systems Engineers (IISE), 2008. Posted with permission.
Citation Information
Ming-Chuan Chiu and Gül E. Kremer. "A multi-stakeholder quality function deployment approach to support design decision-making" IIE Annual Conference (2008) Available at: http://works.bepress.com/gul-kremer/130/