The introduction of quality management systems in the workplace offers strategies for process improvement, strategic organizational change, and continuous quality improvement. Opportunities to learn these concepts in an online format allows for an efficient and cost effective delivery method. However, adult learners often do not have the comfort level with online learning that college-aged students take for granted. This presentation will describe the process which was used to develop and deliver an online non-credit course in quality management systems for adult students. Strategies used to encourage online discussion and student interaction will also be discussed.
Available at: http://works.bepress.com/gretchen_mosher/9/