Human factors play an important, but often overlooked, role in the management of safety and quality in the work environment. One of these factors is trust. Little research has been done to explore the linkages between trust and safety or quality workplace outcomes. Safety and quality programs depend heavily on the decisions employees make on the job, therefore, an increased understanding of factors influencing their decision-making process is an important component of safety and quality educational intervention.
Available at: http://works.bepress.com/gretchen_mosher/8/