Using Mock Recall Data to Measure Continuous Quality ImprovementAgricultural and Biosystems Engineering Conference Proceedings and Presentations
Document TypeConference Proceeding
Conference2009 ATMAE Conference
AbstractContinuous quality improvement is essential to firms who wish to function within a global business environment. Strategic quality improvement is often facilitated through a formalized quality management system (West & Cianfrani, 2004). Quality management systems have been used for many years in industries such as manufacturing and health care to improve efficiencies and maintain high levels of customer satisfaction (Deming, 2000; Bowersox et al., 2007), but their use in processing industries such as food and agriculture is a more recent trend (Hurburgh & Lawrence, 2003). These systems provide a way for firms to focus on customer requirements and tighten their supply chains by clearly defining and controlling their operations and processes (West & Cianfrani, 2004).
Citation InformationGretchen A. Mosher, Chad M. Laux and Charles R. Hurburgh. "Using Mock Recall Data to Measure Continuous Quality Improvement" Louisville, KY(2009)
Available at: http://works.bepress.com/gretchen_mosher/7/