Quality is one of several workplace goals and several factors influence the quality climate of an organization. One factor believed to play a role in quality climate is trust. Although limited research has examined the relationship between trust and quality climate, no previous inquiry has examined the role worker trust levels play in quality-related decision-making in a workplace setting. Because workplace quality outcomes depend heavily on the decisions made by employees, an understanding of the factors which influence the decisionmaking process of employees is an important component of workplace quality initiatives.
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