|Present||Senior Lecturer, Southern Cross University ‐ School of Business and Tourism|
Coffs Harbour Education Campus
Coffs Harbour, NSW
Phone: (+61 2)6659 3617
Fax: (+61 2)6659 3206
Data Collections (1)
Book chapters (5)
A thematic review of Club Management Magazine Australia: 1993-2003 Club management issues in Australia and North America (2006)
This analysis of articles from 1993 to 2003 in Australia's premier club management trade magazine, Club Management in Australia (CMA), the publication of the Club Managers' Association Australia (CMAA), highlights a number of recurring key ...
The impact of employment strategies and conditions in four and five-star hotels and resorts on service quality and empowerment: a case study analysis PhD Southern Cross University (2009)
Despite the importance of labour to the productivity and effectiveness of the hospitality industry there is a scarcity of research into employment relations and human resource strategies and their linkages to service quality and knowledge ...
Inducting and training Generation Y volunteers: a sport event case study CAUTHE 2014: Tourism and hospitality in the contemporary world: trends, changes and complexity (2014)
Volunteers are becoming increasingly prolific within special event workforces, and a significant proportion of contemporary volunteer workforces are comprised of young people. With such a young, diverse workforce, effective and efficient human resources (HR) management ...
The economic impact of the Birdsville Races Tourism and hospitality in the contemporary world: trends, changes & complexity: Proceedings fo the 24th Annual ConferenceCouncil for Australasian University Tourism and Hospitality Education (CAUTHE) (2014)
Events and festivals can provide substantial benefits to host communities however they can also result in costs unless properly managed. In order to manage an event, organisers need to have a good understanding of the ...
Stress and productivity in hospitality and gambling workplaces First Asia Pacific Conference on Gambling and Commercial Gaming Research (2012)
Workplace stress has business and human costs for employees, organisations, families and society. However, employee stress and the workplace stressors that create it go largely unaddressed by organisations. Hospitality workplaces, including gaming venues where the ...
Public-private partnerships in the promotion of sport and well-being: a governance model 14th Annual Conference of the International Research Society for Public Management (IRSPMXIV) (2010)
This research focuses on exploring the links between sport, Indigenous self determination and deeper engagement within mainstream Australia especially with regard to the issue of promoting healthy lifestyles and the role of governance, through sport ...
Size does matter: training and service quality in small to medium Australian regional hospitality firms 22nd ANZAM Conference 2008: Managing in the Pacific Century (2008)
There is little doubt that small and medium sized enterprises dominate the Australian hospitality sector, providing significant economic benefits to regional economies. Yet, despite this importance, relatively little is known about the nature and determinants ...
The use of employee rewards in NSW registered clubs Proceedings of the 21st Conference of the Association of Industrial Relations Academics of Australia and New Zealand: Diverging employment relations patterns in Australia and New Zealand? (2007)
The New South Wales (NSW) licensed clubs industry forms a unique component of the hospitality sector. The evolution of the club industry in NSW has enabled present day clubs to become leading providers of leisure, ...
Sea-changers and downshifters and the Australian tourism and hospitality industry: some possible effects Proceedings of Sharing Tourism Knowledge: Council of Australian University Tourism and Hospitality Educators (CAUTHE) Annual Conference (2005)
An increasing number of Australian’s are opting out of the ‘rat-race’. They either do this by downshifting, that is, working less or taking a lower paying job and/or by making a ‘seachange’, that is, physically ...
Industrial disputation and trade unions in registered clubs of Queensland 18th Association of Industrial Relations Academics of Australia and New Zealand (AIRAANZ) Conference (2004)
In Australia there have been few empirical studies into the level of industrial disputation and the role of trade unions in the clubs and gambling sector of the tourism and hospitality industry. However, there is ...
Should the taking of annual leave be made compulsory in Australia? 18th Association of Industrial Relations Academics of Australia and New Zealand (AIRAANZ) Conference (2004)
Australians work longer hours than most other OECD nations and are not effectively using their full annual leave entitlements. According to National Occupational Health and Safety Commission figures workplace accidents and diseases may cost the ...