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Public use and perceptions of emergency departments: A population survey
Emergency Medicine Australia
  • Gerry Fitzgerald, Queensland University of Technology
  • Ghasem Tooloo, Queensland University of Technology
  • Peter Aitkin, James Cook University
  • Gerben Keijzers, Bond University
  • Paul Scuffham, Griffith University
Date of this Version
Document Type
Journal Article
Publication Details

Citation only

Fitzgerald, G., Tooloo, G., Aitken, P., Keijzers, G., & Scuffham, P. (2015). Public use and perceptions of emergency departments: A population survey. Emergency Medicine Australasia. 27, 336-342.

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© Australasian College for Emergency Medicine and Australasian Society for Emergency Medicine, 2015

2015 HERDC Submission

Objectives: To inform demand management strategies aimed at reducing congestion in EDs by: (i) identifying public use of EDs, decision-making and reasons; and (ii) measuring acceptance of alternative care models. Methods: A cross-sectional telephone survey of a random sample of Queensland population aged 18 years or older residing in a dwelling unit in Queensland that could be contacted on a land-based telephone service was conducted. One person per household was selected according to a predetermined algorithm to ensure sex and regional balance were interviewed. The main outcome measures were: ED use, attitudes towards ED staff and services, and alternative models of care. Results: The final sample included a total of 1256 respondents (response rate = 40.3%). Twenty-one per cent attended EDs in the preceding 12 months. The decision to attend was made by patients (51%), health and medical professionals (31%), and others (18%). The main reasons included perceived severity of the illness (47%), unavailability of alternative services (26%) and better care (11%). Most respondents agreed with more flexible care models of service delivery including incentives for general practitioners (90%), private health insurance coverage for ED use (89%), and enhanced roles for paramedics and nurses. Conclusions: Main reason for attending ED is perceived severity of illness, followed by lack of alternative care. The majority of both consumers and the public are in favour of more flexible care models. However, further research is necessary to detail those alternatives and to test and validate their effectiveness
Citation Information
Gerry Fitzgerald, Ghasem Tooloo, Peter Aitkin, Gerben Keijzers, et al.. "Public use and perceptions of emergency departments: A population survey" Emergency Medicine Australia Vol. 27 (2015) p. 336 - 342 ISSN: 1742-6731
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