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Article
University-sponsored Family Business Programs: Program Characteristics, Perceived Quality and Member Satisfaction
Entrepreneurship Theory and Practice
  • Thomas E. KAPLAN, Fairleigh Dickinson University - College at Florham
  • Gerard GEORGE, Singapore Management University
  • George W. RIMLER, Virginia Commonweath University
Publication Type
Journal Article
Publication Date
3-2000
Abstract

University-sponsored family business programs act as important sources of continuing education and information for family businesses. In spite of rapid growth of such programs, relatively little research has focused on member satisfaction and member perceptions of program usefulness and quality. This study is the first to actively seek the cooperation of administrators and members of family business programs to study issues of content, program attributes, and member perceptions. Using 333 member responses (36% response rate) from 21 university-sponsored programs, perceptions of program content, usefulness, and satisfaction are analyzed. Results provide insight for program directors about how to run programs that best meet the needs of member families.

Identifier
10.1177/104225870002400305
Publisher
Wiley
Additional URL
https://doi.org/10.1177/104225870002400305
Citation Information
Thomas E. KAPLAN, Gerard GEORGE and George W. RIMLER. "University-sponsored Family Business Programs: Program Characteristics, Perceived Quality and Member Satisfaction" Entrepreneurship Theory and Practice Vol. 24 Iss. 3 (2000) p. 65 - 75 ISSN: 1042-2587
Available at: http://works.bepress.com/gerard-george/2/