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Article
Negotiation, trust and experience management in e-supply chains
Information Technology papers
  • Gavin Finnie, Bond University
  • Zhaohao Sun, University of Wollongong, Wollongong, NSW
Date of this Version
1-1-2007
Document Type
Book Chapter
Publication Details
Interim status: Citation only.

Finnie, G. & Sun, Z. (2007). Negotiation, trust and experience management in e-supply chains. In Q. Zhang (Ed.), E-supply chain technologies and management (pp. 172-193). Melbourne: Information Science Reference.

Access the publisher's website.

2007 HERDC submission.

© Copyright IGI Global, 2007
Abstract

This chapter reviews fundamentals of e-supply chain management and examines the transformation from the traditional supply chains to the e-supply chains (e-SC). This chapter applies experience management (EM) and experience-based reasoning (EBR) to intelligent agents in the e-SC and explores how to use experience in extablishing trust in other agents. The role of trust and deception in supply chains for real-time enterprises is discussed, and a logical framework for fraud and deception is explained in this chapter. EBR is considered as a way to manage trust in the supply network. This chapter explores cooperation and negotiation, trust and deception in e-supply chains by providing methodologies and intelligent techniques for multiagent trust, negotiation, and deception in an e-SC. Finally, a unified model is developed for integrating cooperation and negotiation, trust and deception in e-supply chains. Although primarily theoretical, the chapter highlights new areas of research which will impact supply chain management.

Citation Information
Gavin Finnie and Zhaohao Sun. "Negotiation, trust and experience management in e-supply chains" (2007)
Available at: http://works.bepress.com/gavin_finnie/34/