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About Gary Thompson

Gary M. Thompson is a tenured professor of operations management in the School of Hotel Administration at Cornell University, where he teaches graduate and undergraduate courses in service operations management. Prior to joining Cornell in 1995, he spent eight years on the faculty of the David Eccles School of Business at the University of Utah. He holds a B.Sc. with First Class Honours from the University of New Brunswick, an M.B.A. from the University of Western Ontario, and a Ph.D. in Operations Management from The Florida State University. His current research focuses on restaurant revenue management, food and beverage forecasting in lodging operations, workforce staffing and scheduling decisions, wine cellars, scheduling conferences, and course scheduling in post-secondary and corporate training environments. His research has appeared in the Cornell Hotel and Restaurant Administration Quarterly, Decision Sciences, the Journal of Operations Management, the Journal of Service Research, Management Science, Naval Research Logistics, Operations Research, and other journals. He has consulted for several prominent hospitality companies and is the founder and president of Thoughtimus® Inc., a small software development firm focusing on scheduling products. From July 2003 through June 2006 he served as Executive Director of the school's Center for Hospitality Research.

Positions

2003 - Present Professor, Cornell University School of Hotel Administration
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Present Professor and Area Coordinator for Operations, Technology & Information Management, Cornell University School of Hotel Administration
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2003 - 2006 Executive Director, Cornell University School of Hotel Administration Center for Hospitality Research
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1995 - 2003 Associate Professor, Cornell University School of Hotel Administration
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1994 - 1995 Associate Professor, University of Utah ‐ Eccles School of Business
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1987 - 1994 Assistant Professor, University of Utah ‐ Eccles School of Business
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1984 - 1987 Graduate Teaching and Research Assistant, Florida State University
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1983 - 1984 Lecturer, Acadia University
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Curriculum Vitae




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Honors and Awards

  • 2014. Best paper/presentation for “Wine Cellar Optimization,” American Association of Wine Economists annual meeting, Walla Walla WA.
  • 2011. Lifetime Achievement Award, College of Service Operations, Production and Operations Management Society.
  • 2011. Paper of the Year Finalist, Cornell Hospitality Quarterly, for “Restaurant profitability management: the evolution of restaurant revenue management.”
  • 2010. Ted Teng ’79 Dean’s Teaching Excellence Award, School of Hotel Administration, Cornell University.
  • 2010. Industry Relevance Award Finalist, Cornell University Center for Hospitality Research, for “Revenue Management Forecasting Aggregation Analysis Tool.”
  • 2003. Most Engaged Faculty Award, School of Hotel Administration, Cornell University. Selected by MMH students.
  • 1993. Best Paper Award. David Eccles School of Business, University of Utah.


Education

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MBA, Western University
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Ph.D., Florida State University
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BSc, University of New Brunswick
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Contact Information

Services Operations Management
352 Statler Hall
Phone: 607.255.8214

Email:


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