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About Francis Gacenga Dr.

Currently engaged as a QCIF eResearch Analyst at the University of Southern Queensland with the aim of increasing the uptake of QCIF infrastructure and services by researchers. I am the chair of the Australia Computer Society (ACS) Toowoomba chapter. I conduct research at USQ and have presented research at International conferences and published articles in academic and industry journals. I have worked internationally in information systems development, support, training and management.


Present PhD, University of Southern Queensland

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Design Science (3)

ITSM Performance Measurement (12)

Contingency Theory of Performance Measurement of ITSM (2)

IT Service Quality Measurement (1)

ITSM Benefits Management (2)

Dissertation (1)