Skip to main content
Article
The presence of total quality management and continuous quality improvement processes in California public health clinics
Journal of Public Health Management and Practice (1997)
  • F. Douglas Scutchfield, MD, University of Kentucky
  • María Luisa Zuniga de Núñcio, San Diego State University
  • Ruth A. Bush, San Diego State University
  • Sara Handelman Fainstein, San Diego State University
  • Maria Alena LaRocco, San Diego State University
  • Nima Anvar, San Diego State University
Abstract

AB Total quality management (TQM) and continuous quality improvement (CQI) processes have not been fully integrated into public health practice. Current levels of participation and interest in TQM/CQI were assessed in California's 62 county departments of health services. Survey results indicated that only 18.5 percent of the 54 respondents were using TQM/CQI. Of those not using TQM/CQI, 75 percent were interested in these activities. Improvement of public health clinic ability to compete and to survive in a rapidly changing health care environment requires fostering this interest through public health decision-maker support, increased TQM/CQI training opportunities, and demonstration of TQM/CQI cost-effectiveness in public health.

Keywords
  • Continuous quality improvement,
  • Management,
  • Public Health Agencies,
  • Quality Assurance,
  • Total quality management
Publication Date
May, 1997
Publisher Statement
© Aspen Publishers, Inc.
Citation Information
F. Douglas Scutchfield, María Luisa Zuniga de Núñcio, Ruth A. Bush, Sara Handelman Fainstein, et al.. "The presence of total quality management and continuous quality improvement processes in California public health clinics" Journal of Public Health Management and Practice Vol. 3 Iss. 3 (1997)
Available at: http://works.bepress.com/f_douglas_scutchfield/11/