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An Innovative Leadership Effectiveness Measure: Applied Analytic Indicators of High-Consequence Industry Performance
2nd International Conference on Leadership, Technology and Innovation Management
  • Brent D. Bowen, Purdue University
  • Erin E. Bowen, Purdue University, West Lafayette
  • Dean E. Headley, Wichita State University
  • Hatice Küçükönal, School of Aviation, Özyeğin University
  • Clay Wildt, Purdue University
Abstract
Leadership effectiveness in high-consequence industries has more than a bottom-line fiscal impact; it is linked to critical issues of human safety. Performance, productivity and overall quality of service have to be managed with focus on improvement in systemic safety while simultaneously maintaining a viable and profitable organization. This premise is specifically foremost in the leadership of airline organizations. The Airline Quality Rating has become a recognized and lauded indicator of airline performance in the United States. A valid case is presented herein to confirm that the Airline Quality Rating’s applied analytic methodology effectively provides a tool for assessing organizational leadership. These results provide a benchmark for global adoption in the world airline industry.
Keywords
  • Performance indicators,
  • Quality,
  • Technology,
  • Airline Quality Rating,
  • Airline Passenger Survey,
  • Policy Research Construct
Date of this Version
1-1-2012
Citation Information
Brent D. Bowen, Erin E. Bowen, Dean E. Headley, Hatice Küçükönal, et al.. "An Innovative Leadership Effectiveness Measure: Applied Analytic Indicators of High-Consequence Industry Performance" 2nd International Conference on Leadership, Technology and Innovation Management (2012)
Available at: http://works.bepress.com/erinbowen/6/