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Frequent Flier Perceptions and Air Travel Satisfaction: The Airline Passenger Survey 2012
Airline Passenger Surveys
  • Erin E. Bowen, Purdue University
  • Brent D. Bowen, Purdue University
  • Dean E. Headley, Wichita State University
Abstract

The Airline Passenger Survey is an annual survey of frequent fliers who visit the web site for the Airline Quality Rating. Since 2009, over 4,000 passengers have responded to researchers’ request to provide a consumer perspective on the quality of today’s air travel experience. Airline Quality Rating researchers at Purdue University and Wichita State University compare the consumer experience of air travel with the objective rankings of the Airline Quality Rating (www.airlinequalityrating.com). These detailed findings are provided publicly and periodically released to the media.

Keywords
  • airline quality rating,
  • airline passenger survey
Disciplines
Date of this Version
1-1-2012
Citation Information
Erin E. Bowen, Brent D. Bowen and Dean E. Headley. "Frequent Flier Perceptions and Air Travel Satisfaction: The Airline Passenger Survey 2012" (2012)
Available at: http://works.bepress.com/erinbowen/2/