Assistant Professor in Apparel, Events, and Hospitality Management
Dr. Eric D. Olson has a Ph.D. from the University of Central Florida, a M.B.A. from Stetson University, and a B.B.A. from University of Wisconsin-Eau Claire. His research interests are in the areas of online service recovery, minority evaluation of service encounters, and event/festival marketing. Dr. Olson has publications in journals such as Journal of Business Research and International Journal of Hospitality Management and has presented at over 10 conferences. He has taught undergraduate classes in the areas of events, marketing, services, and communication. Dr. Olson has over 10 years of professional experience, working for organizations such as Walt Disney World Resort.
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About Eric D. Olson
Dr. Eric D. Olson has a Ph.D. from the University of Central Florida, a M.B.A. from Stetson University, and a B.B.A. from University of Wisconsin-Eau Claire. His research interests are in the areas of online service recovery, minority evaluation of service encounters, and event/festival marketing. Dr. Olson has publications in journals such as Journal of Business Research and International Journal of Hospitality Management and has presented at over 10 conferences. He has taught undergraduate classes in the areas of events, marketing, services, and communication. Dr. Olson has over 10 years of professional experience, working for organizations such as Walt Disney World Resort.
| Present | Assistant Professor, Iowa State University ‐ Department of Apparel, Events and Hospitality Management | |
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