Erica Wagner is an associate professor of information systems. She earned her Ph.D. from the London School of Economics and has an undergraduate degree in accounting. She has previously taught at Cornell University and The London School of Economics. Her research interests focus on the ways software is 'made to work' within different organizational contexts, with particular emphasis on how work practices are designed into artifacts, standard processes, and methods of accounting. Her research has been published in a variety of outlets including The Journal of the Association for Information Systems, Information and Organization, Communications of the ACM, and the Journal of Strategic Information Systems. Dr. Wagner’s paper entitled “The creation of ‘best practice’ software: Myth, reality and ethics”, was awarded “Best Research Paper 2006” by leading scholars in her field. In addition, she was one of four faculty members across University to receive a 3-year grant from the National Science Foundation’s (NSF) Digital Government project (2005) to support Natural Language Processing Support for eRulemaking.