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Article
Improving Sales in Online Auctions: The Impact of Emphasizing Corporate Social Responsibility in Item Descriptions
International Journal of Electronic Commerce
  • Andrew S. Manikas, University of Louisville
  • James R. Kroes, Boise State University
  • Shaunn Mattingly, Boise State University
  • Garrett A. McBrayer, Boise State University
Document Type
Article
Publication Date
9-13-2023
Abstract

This study explores how emphasizing corporate social responsibility (CSR) in item descriptions relates to purchasing decisions for consumers buying goods through online auctions. We leverage herd mentality theory, the heuristic–systematic model (HSM), and signaling theory to develop a framework of how online auctions may be impacted by item descriptions touting CSR. We then utilize text analysis to examine 23,932 auctions and analyze how emphasizing CSR in item descriptions influenced actual purchase opportunities. In this study, we find that including more CSR terminology in an item description increases sales both directly and indirectly, via an increase in the number of bids. These findings can be leveraged by sellers to better promote their products, by using terminology that targets the desire of bidders to experience positive psychosocial and values-affirming sentiments when making purchases.

Copyright Statement

This is an Accepted Manuscript of an article published by Taylor & Francis in International Journal of Electronic Commerce on September 13, 2023, available online: https://doi.org/10.1080/10864415.2023.2255108

Citation Information
Andrew S. Manikas, James R. Kroes, Shaunn Mattingly and Garrett A. McBrayer. "Improving Sales in Online Auctions: The Impact of Emphasizing Corporate Social Responsibility in Item Descriptions" International Journal of Electronic Commerce (2023)
Available at: http://works.bepress.com/eric_mattingly/24/