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Article
Analyzing recorded transactions to extrapolate the required knowledge, skills, and abilities of reference desk providers at an urban, academic/public library
Journal of Library Administration
(2014)
Abstract
Much has been written about the competencies that reference providers must exhibit to be successful at their positions given today's technology-rich, information environment. Many have proclaimed new mandatory technological and attitudinal qualities for librarians, while others have interviewed future, practicing, and hiring librarians for their perspectives on this topic. This study adds to the existing literature by examining a dataset of 9,683 recorded reference transactions collected during the fall 2012 semester in an urban, academic/public library. This dataset provides a very current look at the requisite knowledge, skills, and abilities that reference providers need to be successful at this library.
Keywords
- reference,
- competencies,
- knowledge,
- skills,
- abilities,
- academic/public libraries
Disciplines
Publication Date
2014
DOI
10.1080/01930826.2014.893113
Publisher Statement
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Citation Information
Emily K Chan. "Analyzing recorded transactions to extrapolate the required knowledge, skills, and abilities of reference desk providers at an urban, academic/public library" Journal of Library Administration Vol. 54 Iss. 1 (2014) p. 23 - 32 Available at: http://works.bepress.com/emily_chan/13/