"Consumer Wait Management Strategies for Negative Service Events: A Coping Approach" by Elizabeth G Miller

Selected Works of Elizabeth G Miller

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Article

Consumer Wait Management Strategies for Negative Service Events: A Coping Approach

Journal of Consumer Research (2008)

Elizabeth G Miller, University of Massachusetts - Amherst
Barbara E. Kahn
Mary Frances Luce

Disciplines

Marketing

Publication Date

2008

Citation Information

Elizabeth G Miller, Barbara E. Kahn and Mary Frances Luce. "Consumer Wait Management Strategies for Negative Service Events: A Coping Approach" Journal of Consumer Research Vol. 34 Iss. 5 (2008)
Available at: http://works.bepress.com/elizabeth_miller/4/