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Presentation
LibQUAL+ in the Keystone Library Network: The Challenges and Considerations of Implementing LibQUAL+ in a Statewide Consortium (Poster Session)
American Library Association Annual Conference (2007)
  • Clayton Garthwait, West Chester University of Pennsylvania
  • Elizabeth A Richardson, Kent State University
Abstract
LibQUAL+TM is a popular assessment tool to assess user satisfaction with library services. Offered by the Association of Research Libraries, the survey measures user perceptions and expectations of library service in 3 dimensions: Affect of Service, Information Control, and Library as Place. In addition to raw data, the survey results are reported in a number of formats including radar and bar charts. The Pennsylvania State System of Higher Education has created the Keystone Library Network (KLN) to meet the information needs of its students and the citizens of Pennsylvania. The KLN participated in LibQUAL+TM in the Fall of 2006. Each institution chose one coordinator to lead the assessment effort at their respective institution. Coordinators met in-person and via teleconferencing to make consortium-wide decisions regarding administration of the survey. While planning for and conducting this survey, two of the coordinators — the presenters — recorded our experiences and our progress. For this poster session, we will share the experience, from preparation to post survey analysis, of utilizing LibQUAL+TM in a consortium, using consortium-wide memos and planning documents, as well as examples of locally used promotional posters and signs as visual materials
Publication Date
June, 2007
Citation Information
Clayton Garthwait and Elizabeth A Richardson. "LibQUAL+ in the Keystone Library Network: The Challenges and Considerations of Implementing LibQUAL+ in a Statewide Consortium (Poster Session)" American Library Association Annual Conference (2007)
Available at: http://works.bepress.com/elizabeth_a_richardson/4/