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Article
LibQUAL+™ in a consortium: KLN's challenges and considerations
New Library World (2008)
  • Clayton Garthwait, West Chester University of Pennsylvania
  • Elizabeth A Richardson, Kent State University
Abstract
Purpose – The purpose of this paper is to share the experience of using the LibQUAL+™ library assessment suite in a statewide library consortium. Design/methodology/approach – The paper provides anecdotal information about one consortium's experience implementing the LibQUAL+™ survey. It provides a description of the survey and a narrative of the Keystone Library Network's experience, and includes other information from published literature regarding the survey's implementation in other libraries and library consortia when relevant. Findings – Implementing a library service quality survey as a consortium has benefits, but also provides challenges. Consortium-wide planning, training, coordination, survey promotion, and intra-consortium communication are important. Practical implications – Consortia considering performing a library assessment will want to consider the challenges and considerations mentioned. Originality/value – This paper provides information about, and suggestions for, implementing the survey in a consortium, differing from the existing body of literature that tends to focus on the instrument itself or on interpreting outcomes.
Keywords
  • academic libraries,
  • assessment
Publication Date
2008
Citation Information
Clayton Garthwait and Elizabeth A Richardson. "LibQUAL+™ in a consortium: KLN's challenges and considerations" New Library World Vol. 109 Iss. 11/12 (2008)
Available at: http://works.bepress.com/elizabeth_a_richardson/1/